Who Are You?ALTCS Insurance Case Manager

Another Chance

Members quality of life and psychosocial well-being is of utmost importance. Heritage Lane has proven results in both. Some of the most difficult cases where members have failed multiple times in other placements, have become disruptive in the communities in which they live, or have put other peers and neighbors at risk, Heritage Lane has proven results in accepting these challenges of long term care for mentally ill patients that result in a member becoming satisfied and happy in their placement. Imagine a member that has a history of sabotaging their living situation; learning to love their living situation and speak of it in a positive way.

When your members are unhappy, they call you or members services. Sometimes these phone calls are very frequent. Our structured plans build a positive reinforcement model around specific areas to help the member rely upon themselves and not on others. This results in less phone calls, less complaints and a happier member.