Phases and Progression

“I have a family member who is staying at Heritage Lane, they have been in other facilities before. But Heritage is by far the best one. They are on top of my brothers activities and are very concerned with his safety. While being there he has been able to do several activities where in the other places this was not an option. Some of the activities include going to a Diamond Backs game, going to the movies, taking them to Walmart each week. They also get to help choose what is on the menu. The staff is very friendly and cares about the needs of their residents. They have also been very helpful whenever I have a question or a concern. They respond to my e-mails and I feel like I can communicate better then any other place my brother has been.”

Nancy (Family Member)

“I very much like Heritage Lane Behavioral Assisted Living. Their specialty is behavioral issues and the staff is wonderful. All the psychiatrists and psychologists are patient. Everybody seems to be very happy working there. They like coming to work and interacting with the residents. I can’t say enough about this place. They work in a positive manner. They have different age groups there, and my brother is more comfortable there.”

Charise (Family Member)

“My brother has lived here almost 7 years. It can be extremely difficult to find an appropriate residence for a seriously mentally ill family member, where they feel safe and comfortable. This facility provides onsite medical and psychiatric care, as well as specially trained caregivers. Our family knows the owners and staff very well. We are included in my brother’s staffing’s and feel our voices are heard. Thank you Heritage Lane.”

Leslie (Family Member)

“I could see that Heritage Lane is staffed from end to end with people that did a specific thing as opposed to one staff member who is responsible for a whole gamut of things.”

Rolly (Family Member)

“We are very pleased with your staff. We know our brother gets the kind of care and understanding that is appropriate for his situation.”

Jenny (Family Member)

“The greatest gift I got from Heritage Lane was changing that role from caregiver to brother.  I can enjoy him like a brother again.”

Doug (Family Member)

“I have a family member who had to stay at Heritage Lane and they had a wonderful experience here. The staff was very friendly and educated on the needs of the residents.”

Brittani (Family Member)

Phases are a key driver of motivation and progression in the program. As the resident is and remains compliant to the developed plan, phases are more of a reward system to encourage and motivate. There are 4 phases with each phase increasing in opportunities for the resident.

  • 1

    Phase 1: This is an introductory phase designed for the resident to become acquainted with surroundings, to establish peer relationships, to learn the community rules, engage in activities, and attend daily group meetings. During Phase 1, the resident agrees not to leave the property.

  • 2
    Phase 2: During this phase, the resident is permitted to leave the community using the buddy system. The resident is also permitted to apply for the work therapy program and receive compensation for work performed in the community. The resident can go on one outing per week.  Finally, the resident is granted permission to use the free secured Wifi system with any hand-held device.
  • 3
    Phase 3: During this phase, the resident is granted permission to leave the community alone, is permitted to attend unlimited group outings, continue active in the work therapy program, and may apply for more than one job. In addition to increased freedoms, the resident is expected to maintain appropriate behavior in the community and show active progress on established goals.
  • 4

    Phase 4: In this phase, the resident has achieved the highest level of self-awareness, personal responsibility, and accountability. At this phase level, the resident can be considered for placement in the greater community or another less restrictive setting. If the resident and or family members are desiring for the resident to remain at Heritage Lane, this is also an option.

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“I have a family member who had to stay at Heritage Lane and they had a wonderful experience here. The staff was very friendly and educated on the needs of the residents.”

~Brittani (Family Member)

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