I could see that Heritage Lane is staffed from end to end with people that did a specific thing as opposed to one staff member who is responsible for a whole gamut of things.
Rolly (Family Member)
A Positive Approach
Positive Reinforcement and early intervention to protect dignity and respect, not reactionary and punitive. This is the premise of our behavioral program model.
Each resident comes to Heritage Lane with a history of mental illness. Some of that history is recent. We see each resident individually knowing there are a myriad of issues affecting the overall quality of life and ability to function in and outside of the community in which they live.