ALTCS (Arizona Long Term Care System)

“I have a family member who had to stay at Heritage Lane and they had a wonderful experience here. The staff was very friendly and educated on the needs of the residents.”

Brittani (Family Member)

“I very much like Heritage Lane Behavioral Assisted Living. Their specialty is behavioral issues and the staff is wonderful. All the psychiatrists and psychologists are patient. Everybody seems to be very happy working there. They like coming to work and interacting with the residents. I can’t say enough about this place. They work in a positive manner. They have different age groups there, and my brother is more comfortable there.”

Charise (Family Member)

“We are very pleased with your staff. We know our brother gets the kind of care and understanding that is appropriate for his situation.”

Jenny (Family Member)

“My brother has lived here almost 7 years. It can be extremely difficult to find an appropriate residence for a seriously mentally ill family member, where they feel safe and comfortable. This facility provides onsite medical and psychiatric care, as well as specially trained caregivers. Our family knows the owners and staff very well. We are included in my brother’s staffing’s and feel our voices are heard. Thank you Heritage Lane.”

Leslie (Family Member)

“I have a family member who is staying at Heritage Lane, they have been in other facilities before. But Heritage is by far the best one. They are on top of my brothers activities and are very concerned with his safety. While being there he has been able to do several activities where in the other places this was not an option. Some of the activities include going to a Diamond Backs game, going to the movies, taking them to Walmart each week. They also get to help choose what is on the menu. The staff is very friendly and cares about the needs of their residents. They have also been very helpful whenever I have a question or a concern. They respond to my e-mails and I feel like I can communicate better then any other place my brother has been.”

Nancy (Family Member)

“The greatest gift I got from Heritage Lane was changing that role from caregiver to brother.  I can enjoy him like a brother again.”

Doug (Family Member)

“I could see that Heritage Lane is staffed from end to end with people that did a specific thing as opposed to one staff member who is responsible for a whole gamut of things.”

Rolly (Family Member)

Medicaid – ALTCS

ALTCS (pronounced ALTECS) is an acronym for the Arizona Long Term Care System. ALTCS is a branch of Arizona’s Medicaid Program that covers long term health care and living for qualifying individuals.

The application and approval process typically takes between 60 and 90 days. The following general process is how the ALTCS application process works:

  1. Applicant applies for ALTCS.
  2. Eligibility Review: medical and financial.
    • Medical Requirements: The applicant is needing any hands-on care to perform daily common activities such as dressing, bathing, toileting, eating, or mobility.
    • Financial Requirements: These requirements can be difficult to understand and do often require assistance in planning and preparation to protect assets. The applicant must also remain under a certain income limit.
  3. If the applicant is approved, a program contractor must be selected. A program contractor is an insurance company that is contracted by the State of Arizona to coordinate and provide the ALTCS services. There are 3 program contractors:
  4. The applicant moves into Heritage Lane and residency is paid for by the chosen program contractor.


The process for determining cost under the ALTCS program is complicated and not something Heritage Lane has any influence over. It is the Arizona State Government that sets the financial criteria and requirements. The basics of this costing structure is explained below:

Resident Responsibility = Monthly Social Security (minus) approved deductions (minus) $110
$110 is kept for monthly miscellaneous spending and called “personal needs allowance”

The remainder of rent to Heritage Lane is then compensated by the program contractor (click to learn more) which is the insurance company contracted with the State of Arizona who manages the high-level care of the resident.

ALTCS Eligibility:

The Arizona Long Term Care program is for seniors and disabled individuals that need long term care. There are two components to the application. The first is a financial assessment, determining whether or not the applicant can afford to pay for necessary care on their own. The second component is the functional and medical assessment, which determines whether a person is truly in need of long term care. Total need is determined by points with a successful application scoring 60 points or higher.

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“I have a family member who had to stay at Heritage Lane and they had a wonderful experience here. The staff was very friendly and educated on the needs of the residents.”

~Brittani (Family Member)

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