Heritage Lane is staffed with individuals who have specific roles and responsibilities. Often in assisted living we see employees wearing many hats. At our community, for example, an employee hired to be a caregiver is a caregiver, not a caregiver and a cook.
Heritage Lane expects our employees to uphold the highest standards of care and respect for the residents. We know the residents’ rights and we work to ensure those rights are respected even while encouraging the resident to follow their behavior plan of action.
All employees are required to receive a minimum of 10 hours of behavior training annually. A licensed mental health nurse practitioner provides the monthly training.