Our Philosophy

“The greatest gift I got from Heritage Lane was changing that role from caregiver to brother.  I can enjoy him like a brother again.”

Doug (Family Member)

“I have a family member who had to stay at Heritage Lane and they had a wonderful experience here. The staff was very friendly and educated on the needs of the residents.”

Brittani (Family Member)

“I have a family member who is staying at Heritage Lane, they have been in other facilities before. But Heritage is by far the best one. They are on top of my brothers activities and are very concerned with his safety. While being there he has been able to do several activities where in the other places this was not an option. Some of the activities include going to a Diamond Backs game, going to the movies, taking them to Walmart each week. They also get to help choose what is on the menu. The staff is very friendly and cares about the needs of their residents. They have also been very helpful whenever I have a question or a concern. They respond to my e-mails and I feel like I can communicate better then any other place my brother has been.”

Nancy (Family Member)

“My brother has lived here almost 7 years. It can be extremely difficult to find an appropriate residence for a seriously mentally ill family member, where they feel safe and comfortable. This facility provides onsite medical and psychiatric care, as well as specially trained caregivers. Our family knows the owners and staff very well. We are included in my brother’s staffing’s and feel our voices are heard. Thank you Heritage Lane.”

Leslie (Family Member)

“I could see that Heritage Lane is staffed from end to end with people that did a specific thing as opposed to one staff member who is responsible for a whole gamut of things.”

Rolly (Family Member)

“I very much like Heritage Lane Behavioral Assisted Living. Their specialty is behavioral issues and the staff is wonderful. All the psychiatrists and psychologists are patient. Everybody seems to be very happy working there. They like coming to work and interacting with the residents. I can’t say enough about this place. They work in a positive manner. They have different age groups there, and my brother is more comfortable there.” 

Charise (Family Member)

“We are very pleased with your staff. We know our brother gets the kind of care and understanding that is appropriate for his situation.” 

Jenny (Family Member)

Our community is resident specific and highly individualized to ensure the program of the community is most effective in ensuring the best possible outcomes.

To us, a successful outcome is one that gives each resident new tools and successes that build upon each other encouraging higher functioning, socialization, and best quality of life. The foundation of our program is built upon a model of positive reinforcement. The behavior plan, goals and objectives for each resident are established by the resident them self, responsible party, and any other individuals of choice.

The benefit to the team approach guarantees buy-in and support from all parties and encourages a perfect open line of communication throughout residency. Behavioral plans, goals and objectives are evaluated every 3 months to ensure the success of the resident is always front and center and is modified regularly to meet the needs of the resident. This gives promise to each resident and offers the best possible chance of the highest level of function and life quality.

Our model works and we have many success stories of residents whose lives have significantly improved. In addition, the lives of those surrounding and supporting the resident have also improved. It isn’t uncommon for us to hear a family member say, “I also have my life back thanks to Heritage Lane. I don’t worry anymore.”

How Can We Help Your Unique Situation?

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“I have a family member who had to stay at Heritage Lane and they had a wonderful experience here. The staff was very friendly and educated on the needs of the residents.”

~Brittani (Family Member)

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