Privacy

“My brother has lived here almost 7 years. It can be extremely difficult to find an appropriate residence for a seriously mentally ill family member, where they feel safe and comfortable. This facility provides onsite medical and psychiatric care, as well as specially trained caregivers. Our family knows the owners and staff very well. We are included in my brother’s staffing’s and feel our voices are heard. Thank you Heritage Lane.”

Leslie (Family Member)

“The greatest gift I got from Heritage Lane was changing that role from caregiver to brother.  I can enjoy him like a brother again.”

Doug (Family Member)

“We are very pleased with your staff. We know our brother gets the kind of care and understanding that is appropriate for his situation.” 

Jenny (Family Member)

“I could see that Heritage Lane is staffed from end to end with people that did a specific thing as opposed to one staff member who is responsible for a whole gamut of things.”

Rolly (Family Member)

“I have a family member who is staying at Heritage Lane, they have been in other facilities before. But Heritage is by far the best one. They are on top of my brothers activities and are very concerned with his safety. While being there he has been able to do several activities where in the other places this was not an option. Some of the activities include going to a Diamond Backs game, going to the movies, taking them to Walmart each week. They also get to help choose what is on the menu. The staff is very friendly and cares about the needs of their residents. They have also been very helpful whenever I have a question or a concern. They respond to my e-mails and I feel like I can communicate better then any other place my brother has been.”

Nancy (Family Member)

“I very much like Heritage Lane Behavioral Assisted Living. Their specialty is behavioral issues and the staff is wonderful. All the psychiatrists and psychologists are patient. Everybody seems to be very happy working there. They like coming to work and interacting with the residents. I can’t say enough about this place. They work in a positive manner. They have different age groups there, and my brother is more comfortable there.” 

Charise (Family Member)

“I have a family member who had to stay at Heritage Lane and they had a wonderful experience here. The staff was very friendly and educated on the needs of the residents.”

Brittani (Family Member)

Residents and third party medical professionals routinely share personal information with us as a health care provider. If the confidentiality of this information were not protected, trust in the physician-patient relationship would be diminished and potentially put the resident in harms path.

Creating a trusting environment by respecting resident privacy encourages the resident to seek care and to be as honest as possible during residency and treatment. It may also increase the resident’s willingness to seek care. For conditions that might be stigmatizing, such as psychiatric health concerns, confidentiality assures that private information will not be disclosed to family or employers without their consent.

Family Members & Confidentiality

While there may be cases where the provider (medical or behavioral) feels naturally inclined to share information, such as responding to an inquiring spouse, the requirements for making an exception to confidentiality may not be met. If there is not explicit permission from the resident or responsible party to share information with a family member, it is generally not ethically justifiable to do so.

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“I have a family member who had to stay at Heritage Lane and they had a wonderful experience here. The staff was very friendly and educated on the needs of the residents.”

~Brittani (Family Member)

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