Behavioral Plans of Action

“I could see that Heritage Lane is staffed from end to end with people that did a specific thing as opposed to one staff member who is responsible for a whole gamut of things.”

Rolly (Family Member)

“I have a family member who is staying at Heritage Lane, they have been in other facilities before. But Heritage is by far the best one. They are on top of my brothers activities and are very concerned with his safety. While being there he has been able to do several activities where in the other places this was not an option. Some of the activities include going to a Diamond Backs game, going to the movies, taking them to Walmart each week. They also get to help choose what is on the menu. The staff is very friendly and cares about the needs of their residents. They have also been very helpful whenever I have a question or a concern. They respond to my e-mails and I feel like I can communicate better then any other place my brother has been.”

Nancy (Family Member)

“My brother has lived here almost 7 years. It can be extremely difficult to find an appropriate residence for a seriously mentally ill family member, where they feel safe and comfortable. This facility provides onsite medical and psychiatric care, as well as specially trained caregivers. Our family knows the owners and staff very well. We are included in my brother’s staffing’s and feel our voices are heard. Thank you Heritage Lane.”

Leslie (Family Member)

“I very much like Heritage Lane Behavioral Assisted Living. Their specialty is behavioral issues and the staff is wonderful. All the psychiatrists and psychologists are patient. Everybody seems to be very happy working there. They like coming to work and interacting with the residents. I can’t say enough about this place. They work in a positive manner. They have different age groups there, and my brother is more comfortable there.” 

Charise (Family Member)

“The greatest gift I got from Heritage Lane was changing that role from caregiver to brother.  I can enjoy him like a brother again.”

Doug (Family Member)

“We are very pleased with your staff. We know our brother gets the kind of care and understanding that is appropriate for his situation.” 

Jenny (Family Member)

“I have a family member who had to stay at Heritage Lane and they had a wonderful experience here. The staff was very friendly and educated on the needs of the residents.”

Brittani (Family Member)

What is a BPOA?

Resident Behavior Plans of Action (BPOA) are specially formulated plans and goals. In much the same way, a care plan would function, a behavior plan does the same to address the mental health needs. It is also a tool or roadmap for the staff members as they interact and encourage the resident day to day.

Resident Input

Residents have every opportunity to discuss what ultimately gets written into the behavior plan of action. Why?

This is a matter of dignity and respect. We also know if the resident participates in the goals that are set, they are more likely to find motivation to accomplish them. We want participation from others as well, family, friends, and whoever the resident authorizes.

Behavior Plans are written by our licensed PMHNP (Psychiatric Mental Health Nurse Practitioner) and with the resident. This licensed behavior professional has a primary goal of focusing on the needs of the resident and establishes expectations and goals for the resident to work toward. Upon completion and compliance, phases are adjusted up and down.

Residents that live at Heritage Lane have many challenges. Those challenges include financial, hygiene, peer and social interaction, mood stability, etc.
The Behavior Plan of Action will address these challenges specifically and in detail. Examples of goals and expectations:

  • May receive $1.50 after attendance of community meeting each day.
  • Limit of 3 sodas per day
  • Cigarettes will be held by staff. Residents may smoke 7 each day and only given 1 upon request
  • Monitor for fluid intake
  • Notify psychiatric practitioner immediately if any statements of suicidal thoughts
  • Will do laundry by self with assistance from a Caregiver to prompt/teach as needed
  • Be firm and direct, do not do anything which the resident can do for himself
  • Redirect away from peers (to room for example) for 15 minutes if yelling or becoming agitated
  • May purchase one health snack option per day from the community store
  • If requests seconds for meals, may only have vegetables or proteins

To maximize the highest potential outcome and quality of life for each, every employee receives mandatory monthly training on these plans and their changes to ensure the details of the plans are encouraged on a daily basis. Every employee means activities, dietary, administration, housekeeping, …every employee.

How Can We Help Your Unique Situation?

Learn More

“I have a family member who had to stay at Heritage Lane and they had a wonderful experience here. The staff was very friendly and educated on the needs of the residents.”

~Brittani (Family Member)

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