Reed Gunnell, Principal Partner

Mr. Gunnell is the original founder of Heritage Lane and its successful behavioral model of care. He comes with years of experience in post-acute care and behavioral health. As a former nursing home and post-acute care administrator, he has the professional skills to employ, train and manage the right individuals to carry out the important mission at Heritage Lane Behavioral Assisted Living. It is his passion to care for those who suffer from mental illness. To offer a higher functioning environment whose premise is based on goals and positive reinforcement. Mr. Gunnell believes in offering a less restrictive environment to all of Arizona residents who are placed in restrictive settings where if given the opportunity could live and thrive in a less restrictive community. Mr. Gunnell is also passionate about self-worth and where that comes from. When one is dependent upon others for most things, underlying mental health related issues become forefront and the lives of those in support can also be negatively affected. In contrast, achieving something with little support from others, gives all of us a sense of accomplishment. We have an increase in will and a desire to repeat it. This is the absolute focus of Heritage Lane’s program and the passion of Mr. Gunnell. Residents of Heritage Lane Behavioral Assisted Living have individualized plans that help them achieve small objectives with positive reinforcement systems. As a result, behaviors begin to modify and life quality improves while feeling a sense of purpose in a broader community.

Dr. Lana J. Peterson, PMHNP, Psychiatric Program Director

Dr. Peterson is a highly successful psychiatric mental health nurse practitioner (PMHNP) with impressive credentials and experience.  Dr. Peterson has worked in post-acute and long term care settings as a CNA (certified nursing assistant) and gained a love for the elderly very early on. She first became licensed as a CNA at the age of 15. Dr. Peterson continued her education and graduated with a Bachelor of Science in Nursing with a specialization in Gerontology from the University of Nebraska Medical Center. Continuing on with a Master’s in Clinical Psychology from Argosy University and a Master’s of Science in Nursing Arizona State University.  Finally, received her Doctorate of Nursing Practice with psychiatric focus from Rocky Mountain University. She is a licensed Psychiatric Mental Health Nurse Practitioner in Arizona. Dr. Peterson also has over 20 years of experience treating Arizona residents who suffer from mental illness related diagnosis and disorders and her practical hands-on experience is vast. She is an expert in psychopharmacology with extensive knowledge and experience in drug-to-drug interactions and how these psychotropic medications affect the mind and body in the treatment of mental disorders. She is also a co-founder of the behavioral program at Heritage Lane Behavioral Assisted Living and currently employed as the Psychiatric Program Director. Dr. Peterson manages all prescribed psychotropic medications, writes all individualized resident behavior plans, meets with residents regularly in person and provides all behavioral focused monthly training to the employees of Heritage Lane.

Loyd Young, Executive Director

Loyd Young is passionate about work ethic and loyalty to the vulnerable, underserved residents of Arizona. As a young man, Loyd could always be found doing service projects for others and working alongside his father. He loves people and people love him. He was raised to work hard and be honest. He has a true American family value system and enjoys spending time with his wife of 24 years, 3 sons and 1 daughter in the outdoors or at local sporting events.

Loyd is a graduate of Brigham Young University and has over 20 years of management experience. His life and professional work experience, wisdom, ethics, management, and people skills make him an exceptional leader. The special program at Heritage Lane is in perfect alignment for him. After many months of training, Loyd has seen and enjoyed watching the transformation and positive effects Heritage Lane has on its residents, families, and personal relationships. He looks forward to carrying the vision and passion of the program well into the present and future lives of others.

Chuck Dagenet, Clinical Director

Mr Dagenet has 15 years of extensive experience with management in clinical and healthcare settings.  He has gained experience being a rehab nurse, administration and in wound care.  Mr Dagenet is an extremely good leader, takes the time to listen to our residents and makes their needs a top priority.  He is very knowledgeable in nursing and the healthcare industry.  He brings energy and humor to our community.  He says, “My favorite thing about nursing, is that it has given me 10 times more smiles than I can give out.”  Mr Dagenet loves golf.  If he isn’t at Heritage Lane, or spending time with his family, you will find him on the golf course.

Jake Harris, Marketing Director

With prior experience in healthcare and medical sales, Mr. Harris started his career as a marketing liaison at Heritage Lane in 2012. He gained incredible experience and insight into our important work and is passionate for the mission of Heritage Lane Behavioral Assisted Living.  He represents the mission very well and truly cares about those residents and families he interacts with. Mr. Harris has a Bachelor of Science in Healthcare Administration and has experience in the operations at Heritage Lane.  He has very strong interpersonal communication skills and is very effective at maintaining the positive culture at Heritage Lane Behavioral Assisted Living. Mr. Harris has the skills to interact with prospective residents, families and friends in a professional and respectful manner. He represents the good in our work to everyone he meets and exceptional at reviewing candidates for residency and presenting those cases to the admissions team for clinical review. He is great with people and very professional.

Brandon Gaffney, Marketing Director

Brandon Gaffney has many years of experience in Sales and Marketing which he has brought to Heritage Lane in early 2020.  This experience includes being the head of large districts within Arizona and Las Vegas during his career.  He has very strong communication skills and a positive attitude with anyone he interacts with which the residents can feel. Mr. Gaffney has family in which he has dealt with behavioral health needs and the impacts in can have on everyone around them. For that reason he has a strong belief in the mission that every resident receives their dignity and a great quality of life at Heritage Lane. Mr. Gaffney’s parents moved him to Arizona when he was 3 years old and he has called it home ever since. In his free time he loves to be with his kids and make life long memories with them. They love going on walks with the dogs, going to events, frequent travels to the beach, and even just having family movie nights at home.

Shelli Truax, Human Resources

Ms. Truax began her career at Heritage Lane in August of 2011 while the transition to behavioral health was in motion. She worked as a front desk receptionist answering phones and supporting the residents’ daily needs. Through this job, she learned about each resident and developed skills to effectively communicate with a diverse group of residents with mental health issues. She has extensive knowledge of the Arizona Long Term Care (ALTCS) payment system. She has excellent claim and accounts receivables knowledge. She is meticulous and accurate to ensure the community is receiving all necessary funds to operate efficiently. She has excellent abilities to multi-task in some of the most difficult circumstances. She is always on target with her goals and works to achieve her best every single day. She is instrumental in helping the residents maintain financial stability and independence.

Tracy Penkoff, Financial Clerk

Tracy is from Huntington Beach California. She moved to Arizona in 1988 and joined the Air Force in 1989. Her accounting background has been diverse from manufacturing, trucking, waste disposal, legal services and retail. Tracy found herself wanting more out of “just a job”, she wanted to be part of a team and a community where she can truly make a difference in people’s lives. Tracy’s best attribute is her daughter who graduated in 2019 from the University of Arizona with her Doctorate in Audiology. During her downtime she loves to ride my Harley, go off-roading in the Arizona desert, do home improvements and relax with her dogs. Tracy is excited to have joined the Heritage Lane team just this past Feb 2020, and she says it has really changed her life.

Cameron Gillespie-Henderson, Activities Director

As Activities Supervisor, Cameron Gillespie-Henderson brings to us a multitude of years experience within the Behavioral Health field. Post earning her first degree in Psychology, Cameron began her career as a Clinical Associate at a local adult Substance Abuse (SA) facility. Though she continues to possess a deep desire for assisting residents on their journey of breaking their SA cycle and moving on to lead happy, healthy and productive lives, she chose to transition within the behavioral health field to focus her expertise on assisting in the behavioral modification of others. During her career, Cameron has assisted both adolescents and adults as a Behavioral Health Technician within a residential treatment center setting, as a Behavioral Wellness Coach, within the Glendale School District, and as the Manager of a private behavioral residency. Cameron is extremely passionate in implementing the utilization of the Positive Behavioral Intervention and Support Model (PBIS) in all that she does, and firmly believes in communicating with a compassion and respect for others, adhering to the concept of dignity for all. Cameron’s personal enjoyment in her down time has consistently reflected her love of family, creating art, painting, and nature. The quote “If you do what you love, you’ll never work a day in your life” is currently reflected for Cameron daily here at Heritage Lane, her passion for her role as Activities Supervisor is palpable upon meeting her, as well as in witnessing the residents’ guided artistic creations throughout our facility.

Marcel Metcalf, Dietary Supervisor

Mr. Metcalf grew up in New York surrounded by family that encouraged him to pursue his passions. A big influence was his grandmother who taught him to work. He grew up cooking side by side with his mother and grandmother. He gained a perspective about loving people and especially those who were vulnerable such as seniors.

He moved to Arizona in 2013 and sought out a career which would allow him to help other people. He found an opportunity in senior living doing something he enjoyed immensely. He became a cook and continued to study and learn to ultimately work his way up to the position of dietary manager.

Mr. Metcalf has a warm demeanor and has a calming influence in the community. In his free time he enjoys reading and studying history. His positive outlook and philosophy to do a job right and then do a little more has helped him to succeed. Mr. Metcalf is an influential member of the team at Heritage Lane.

Rosa Arreguin, Housekeeping Supervisor

Ms. Arreguin is known at Heritage Lane Behavioral Assisted Living for being tough and on point. She is a meticulous cleaner and allows nothing to slip by. She has decades of experience cleaning large commercial buildings to houses and has a special ability to making sure the community environment is clean. Ms. Arreguin is extremely engaged in the cleaning system and her style ensures Heritage Lane is clean and odor free.