Positive Reinforcement

“I have a family member who had to stay at Heritage Lane and they had a wonderful experience here. The staff was very friendly and educated on the needs of the residents.”

Brittani (Family Member)

“I have a family member who is staying at Heritage Lane, they have been in other facilities before. But Heritage is by far the best one. They are on top of my brothers activities and are very concerned with his safety. While being there he has been able to do several activities where in the other places this was not an option. Some of the activities include going to a Diamond Backs game, going to the movies, taking them to Walmart each week. They also get to help choose what is on the menu. The staff is very friendly and cares about the needs of their residents. They have also been very helpful whenever I have a question or a concern. They respond to my e-mails and I feel like I can communicate better then any other place my brother has been.”

Nancy (Family Member)

“I very much like Heritage Lane Behavioral Assisted Living. Their specialty is behavioral issues and the staff is wonderful. All the psychiatrists and psychologists are patient. Everybody seems to be very happy working there. They like coming to work and interacting with the residents. I can’t say enough about this place. They work in a positive manner. They have different age groups there, and my brother is more comfortable there.”

Charise (Family Member)

“My brother has lived here almost 7 years. It can be extremely difficult to find an appropriate residence for a seriously mentally ill family member, where they feel safe and comfortable. This facility provides onsite medical and psychiatric care, as well as specially trained caregivers. Our family knows the owners and staff very well. We are included in my brother’s staffing’s and feel our voices are heard. Thank you Heritage Lane.”

Leslie (Family Member)

“We are very pleased with your staff. We know our brother gets the kind of care and understanding that is appropriate for his situation.”

Jenny (Family Member)

“I could see that Heritage Lane is staffed from end to end with people that did a specific thing as opposed to one staff member who is responsible for a whole gamut of things.”

Rolly (Family Member)

“The greatest gift I got from Heritage Lane was changing that role from caregiver to brother.  I can enjoy him like a brother again.”

Doug (Family Member)

When the resident has a say in how the treatment plan is developed, there is more acceptance and buy-in to the plan. This is important and ensures the plan is individualized and accepted. The resident is motivated to achieve the objective as opposed to being motivated to reject it because their opinions weren’t considered.

How the Program Works

Many behavioral programs will perform an initial evaluation, consider the diagnosis, and then write a plan that is believed to match what the resident needs. These types of plans are mostly written for the staff in order to “manage” the resident to certain expectations. This approach leads to a more punitive model rather than a positive reinforcement model.

Our model is positive reinforcement. We don’t write plans for staff, we write plans for the resident and the resident helps build that plan. Yes, there are instructions for staff however the resident’s input is the primary consideration and the resident assists in the determination of how the staff will assist and encourage their day to day efforts.

Another important key piece to the success of the program is reconsideration of the plan every 90 days. The resident and family members or friends will have the opportunity to sit down together with the treating practitioner and evaluate the current plan. This meeting is called Resident Care Conference.

During this meeting, there will be discussion about what is working and what is not. The plan will be revised with input from all and new or modified objectives will be written or updated.

How Can We Help Your Unique Situation?

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“I have a family member who had to stay at Heritage Lane and they had a wonderful experience here. The staff was very friendly and educated on the needs of the residents.”

~Brittani (Family Member)

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