Admission Process

“I could see that Heritage Lane is staffed from end to end with people that did a specific thing as opposed to one staff member who is responsible for a whole gamut of things.”

Rolly (Family Member)

“My brother has lived here almost 7 years. It can be extremely difficult to find an appropriate residence for a seriously mentally ill family member, where they feel safe and comfortable. This facility provides onsite medical and psychiatric care, as well as specially trained caregivers. Our family knows the owners and staff very well. We are included in my brother’s staffing’s and feel our voices are heard. Thank you Heritage Lane.”

Leslie (Family Member)

“The greatest gift I got from Heritage Lane was changing that role from caregiver to brother.  I can enjoy him like a brother again.”

Doug (Family Member)

“We are very pleased with your staff. We know our brother gets the kind of care and understanding that is appropriate for his situation.” 

Jenny (Family Member)

“I very much like Heritage Lane Behavioral Assisted Living. Their specialty is behavioral issues and the staff is wonderful. All the psychiatrists and psychologists are patient. Everybody seems to be very happy working there. They like coming to work and interacting with the residents. I can’t say enough about this place. They work in a positive manner. They have different age groups there, and my brother is more comfortable there.” 

Charise (Family Member)

“I have a family member who is staying at Heritage Lane, they have been in other facilities before. But Heritage is by far the best one. They are on top of my brothers activities and are very concerned with his safety. While being there he has been able to do several activities where in the other places this was not an option. Some of the activities include going to a Diamond Backs game, going to the movies, taking them to Walmart each week. They also get to help choose what is on the menu. The staff is very friendly and cares about the needs of their residents. They have also been very helpful whenever I have a question or a concern. They respond to my e-mails and I feel like I can communicate better then any other place my brother has been.”

Nancy (Family Member)

“I have a family member who had to stay at Heritage Lane and they had a wonderful experience here. The staff was very friendly and educated on the needs of the residents.”

Brittani (Family Member)

Process Outline

The admission process to Heritage Lane is simple and the majority of the effort that goes into this process is handled by our team.

  1. Inquiry is made to Heritage Lane
  2. The Admission Liaison travels to and evaluates the applicant in person and/or via Zoom, at their current place of residence and performs a general evaluation to determine basic residency eligibility
  3. The Admission Liaison gathers necessary paperwork and documentation and presents to the community admission team
    1. The Admission Team consists of:
      1. Director of Psychiatric Services
      2. Director of Clinical Services
      3. Business Office Manager
  4. An On-site tour is scheduled and hosted by Admission Liaison for the prospective resident and other individuals participating in the coordination of placement
    1. As part of the tour, the Business Office Manager may want to meet with financial responsible parties to ensure payment for services is secured
  5. Once approved, physician, equipment and medication orders are gathered for submission to ensure all proper services are in place on the day of admit
  6. Admission day is scheduled and Heritage Lane assists in transportation

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“I very much like Heritage Lane Behavioral Assisted Living. Their specialty is behavioral issues and the staff is wonderful. All the psychiatrists and psychologists are patient. Everybody seems to be very happy working there. They like coming to work and interacting with the residents. I can’t say enough about this place. They work in a positive manner. They have different age groups there, and my brother is more comfortable there.”

~Charise (Family Member)

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